OVERVIEW

TOPICS COVERED

This 2 days course is designed to give attendees the skills and tools they need to implement and improve RCA programs.  Its focus is not on an individual methodology, but rather on understanding the core elements of RCA that should be applied regardless of the chosen method.

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THIS COURSE IS DESIGNED FOR:

Maintenance, Engineering, and Operations personnel who will be involved in the implementation of a Root Cause Analysis Program

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WHAT YOU WILL LEARN

• The basic steps of creating an RCA program

• The importance of “triggers” in managing RCA

• The reasons RCA programs fail

• The DMIOM model for causes

• The six links of the cause chain and their markers

• The most important first step in any RCA

• How to analyze solutions to ensure they meet organizational goals

• The two types of problems, and which ones cause the greatest production losses

WHAT YOU WILL DO

• Build a RACI matrix for assigning program responsibilities

• Build a timeline for a problem

• Perform difference analysis on a problem

• Create cause statements

• Create solution statements

• Create solution criteria

• Analyze solutions to determine the best one

• Perform a 5-Why analysis on a problem

• Perform a Fault Tree Analysis on a problem

Why you should attend this course:

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You will come away from this course with a fundamental understanding of how RCA works, where to apply it, and how to better manage implementing corrective actions that have been recommended.  You will know how to separate opinions from causes, and how to set criteria for solutions to ensure the best ones are implemented.

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KEY BENEFITS OF ATTENDING

• Improved knowledge of the RCA process

• Ability to use RCA to enhance chances of repeating successes as well as eliminating failures

• Ability to turn your organization into an organization that constantly asks why a failure occurred

• Ability to develop effective solutions for problems

• You will receive a tool for evaluating solutions

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DAY 1

Session 1:  Starting the RCA program​

• Setting goals for your new program

• Defining organizational responsibilities with a RACI Matrix

• Imbedding RCA in your quality program

Session 2:  Recognizing Problems​

• Crisis (Special Cause) problems

• Chronic (Common Cause) problems

• The true cost of Chronic problems

• How to recognize chronic problems

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Session 3:  The Failure Chain

• The six links of the failure chain

• How to know which layer you are seeing

• Recognizing the layer where problems are solved

• Using 5-Why to reach the right link for a lasting solution

• Using Tree Analysis to reach the right layer of solution

• How to ask questions the right way

Session 4:  Defining the Problem​

• The timeline

• The difference analysis

DAY 2

Session 5:  Developing Cause

• The DMIOM Model – Five key types of cause

• How to broaden thinking

• The importance of supporting evidence

• How to write the cause statement

Session 6:  Developing Solutions​

• Making sure the solution fits the causes

• Employing interim solutions

• Developing criteria for evaluating potential solutions

• Develop an evaluation tool

Session 7:  Implementing Solutions

• The role of the implementation manager

• Tracking implementation with your CMMS/EAMS

Section 8:  Monitoring Program Success

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• Developing KPIs for monitoring the status of your RCA program